May 19. 2011
Dear Curtis:
I just wanted to take a few minutes to thank you and your installers for the expert guidance and installation of the new Bryant system just completed at my parent’s home (Don and Raelene Carroll).
A couple of years ago was my first experience with your company when I had you install a new heat pump unit at my home – I was so impressed by the installers, your expertise and the quality of products that you offer that I knew at that time I would never call on any other company for my heating and air conditioning needs. Since then you and your staff have always been ready, willing and able to take care of any problems, issues or questions that I’ve had concerning my heating and air conditioning. You and your staff are truly quality customer focused professionals.
For just a minute, let me go back to my parents situation – they needed and wanted a new heating and air conditioning system so they called me for my advice. Well, I knew just who to call on to get a system that they would be happy with, and I want to thank you for the expert guidance in the design of that system. Let me go a little ‘deeper’ in how I think Performance is a cut above all the other companies out there.
Before we met with my parents to discuss the design I explained to you how my father is a stroke victim and has the loss of his right arm and significant loss of speech (he knows what he wants to say, but can’t form the words). The challenge would be in answering all of his questions as he had been in the Sheet Metal trade for 30+ years and worked with HVAC people and systems day in and day out. I want to thank you for the patience and consideration you showed him during that initial meeting – he was completely satisfied.
The majority of my praise I want to extend to two of your professionals installers. These two men were just outstanding in what they do – I was at my parents for the installation process which went perfectly due to their expertise. They demonstrated extreme patience and kindness toward my Father taking the time to answer any of his questions or concerns. I truly cannot thank them enough for their professionalism and, more importantly their care and kindness toward my parents.
Again, I want to thank your installers and you in making this not only happen, but a very pleasurable experience. My parents are extremely pleased with the new heating and air conditioning system and the Performance professionals that they had the pleasure to work with – and again, a personal thank you from me.
Sincerely,
Dennis Carroll
August 29, 2009
Laura & Michael Shultz
212 Singer Lane
Folsom,CA 95630
(916)817-7900
To Whom It May Concern:
This letter is to recommend Curtis Brown as well as his company Performance Heating and Air. My husband and I are very impressed with the service and attention Curtis takes to make sure the job is done correctly.
His professionalism and work ethic are hard to find in this industry. We have used his services in the past and are currently having him do all of our ductwork and replace our heating and air units due to a fire. We could not be more confident in choosing his company to meet our needs.
If you need any other information, please do not hesitate to call either my husband or me.
Thank you, Laura & Mike Shultz
July 27, 2009
Performance Heating & Air Conditioning
Dear Curtis Brown,
The purpose of this letter is to let you know just how much I appreciate your hard work on installing my new heating and air conditioning unit. After making several calls and setting up meetings with other companies, our experience with you and your company was superior.
From our first experience with you coming out and providing an estimate to the last day of the installation of our unit, you displayed a complete understanding our needs and you showed us that you were not only happy to complete the job, but equally as happy to make sure we were satisfied.
I would be more than thrilled to be a recommendation to anyone that may be considering your company and are on the fence. In this day with mediocre service and quality of products, it is hard to find a company as dedicated to customer service and their business like you are. Please feel free to give my phone number out to any potential customers, I would be happy to share my experiences.
Sincerely,
Correen BergQuist
(916) 496-0002
Orangevale, CA 95662
August 21, 2006
Performance Heating & Air Conditioning
5011 Golden Foothill Parkway, Suite 5
El Dorado Hills, CA 95762
Dear Performance;
I hired your company right after I bought my home in Orangevale. My home was built in 1983 and I noticed that not only did my heating unit not heat my house properly; I noticed my utility bills seemed rather high. I found your company through servicemagic.com. Not only was I impressed with your front office when I called, the tech that showed up to look at my unit, was professional and courteous. After inspecting my heating unit, he came to the conclusion that it was best to replace the unit instead of spending more money in repairs with no guarantee. The whole process from start to finish was a fantastic experience. I felt like you treated me, like you want to be treated. Please be sure to share my letter with anyone who is in need of your services. I would be happy to tell them, how much I would recommend your company. I know who I will call if I ever need service or repairs again.
Sincerely
Jan Elmer